Insights
Insights
The ten latest updates from jtel — blogs, news and success stories, brought together automatically by recency.
Blog Blog
Cloud, on-premises or hybrid? The right contact center software for your business
September 14, 2026 · 4 min read
Cloud, on-premises and hybrid deployments each have different strengths. The right choice depends on IT strategy, data protection, integration and growth.
Learn more
Success story Styria Marketing Services
Automated customer communication at Styria Marketing Services – with jtel voice bots
August 18, 2026
Automated customer communication at Styria Marketing Services – with jtel voice bots. With the KLARA and PRIMA voice bots, Styria Marketing Services automates recurring customer requests concerning delivery and vacation services, around the clock and fully integrated into its existing systems.
Learn more
Blog Blog
Voice bot or chatbot: which AI solution is right for your customer service?
July 30, 2026 · 5 min read
Voice bots and chatbots automate customer service across different channels. The deciding factors are the use case, customer needs and integration with existing systems.
Learn more
Success story Truma
Success Story: Truma
June 20, 2026
Truma places great importance on customer service. There is no external call center provider handling calls first; all calls are answered by Truma employees. The customer service and sales teams mainly deal with external customers, making a professional contact center solution essential.
Learn more
Blog Events
jtel Build The Bot Days 2026
May 12, 2026 · 2 min read
jtel is launching its third Build The Bot Days hackathon, where five customers will turn practical service ideas into working chat and voice bots.
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Blog Blog
The Future of Customer Service Up Close – jtel at CCW 2026
January 28, 2026 · 2 min read
At CCW 2026, jtel and its partners will show how automation, AI and human customer service can work together effectively.
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Blog Events
The Jury – jtel Build The Bot Days 2025
November 26, 2025 · 4 min read
Three distinguished experts assess the bots using clear criteria – from meeting the requirements to the business case.
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Success story Saint Peter-Ording Tourist Office
Success Story: Saint Peter-Ording Tourist Office and jtel
October 29, 2025
Promoting innovation in the service industry
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Blog Blog
jtel AI Pipeline – Choose the AI that benefits your business!
April 16, 2025 · 2 min read
The jtel AI Pipeline focuses on tried-and-tested AI applications that support employees, accelerate processes and deliver measurable time and cost savings.
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Blog Blog
AI news – RAG Bot
February 4, 2025 · 2 min read
RAG bots connect large language models with company knowledge to deliver more accurate, up-to-date and context-specific answers.
Learn moreBlogs
Latest blogs
Cloud, on-premises or hybrid? The right contact center software for your business
Cloud, on-premises and hybrid deployments each have different strengths. The right choice depends on IT strategy, data protection, integration and growth.
September 14, 2026 · 4 min read
Voice bot or chatbot: which AI solution is right for your customer service?
Voice bots and chatbots automate customer service across different channels. The deciding factors are the use case, customer needs and integration with existing systems.
July 30, 2026 · 5 min read
jtel Build The Bot Days 2026
jtel is launching its third Build The Bot Days hackathon, where five customers will turn practical service ideas into working chat and voice bots.
May 12, 2026 · 2 min read
The Future of Customer Service Up Close – jtel at CCW 2026
At CCW 2026, jtel and its partners will show how automation, AI and human customer service can work together effectively.
January 28, 2026 · 2 min read
The Jury – jtel Build The Bot Days 2025
Three distinguished experts assess the bots using clear criteria – from meeting the requirements to the business case.
November 26, 2025 · 4 min read
Success stories
Real customer service. Real business impact.
Discover how organizations across industries use jtel to improve customer communication, increase efficiency and drive results.
Automated customer communication at Styria Marketing Services – with jtel voice bots
Automated customer communication at Styria Marketing Services – with jtel voice bots. With the KLARA and PRIMA voice bots, Styria Marketing Services automates recurring customer requests concerning delivery and vacation services, around the clock and fully integrated into its existing systems.
Learn more Success Story: Truma
Truma places great importance on customer service. There is no external call center provider handling calls first; all calls are answered by Truma employees. The customer service and sales teams mainly deal with external customers, making a professional contact center solution essential.
Learn more Success Story: Saint Peter-Ording Tourist Office and jtel
Promoting innovation in the service industry
Learn more
Stadtwerke Lünen Energy & Utilities · May 11, 2024 
GREEN IT IT & Services · May 12, 2021 
Die Stuttgarter Media & Institutions · November 20, 2020 
Weinmann Schanz Retail & Logistics · November 19, 2019 
Wera Industry & Manufacturing · November 9, 2019 
Stadtwerke Ratingen Energy & Utilities · November 6, 2019 
WR-Gruppe IT & Services · November 6, 2019 
Dürkopp Fördertechnik Retail & Logistics · June 18, 2019 
Stadtwerke Pforzheim Energy & Utilities · February 13, 2019 
Dorner Electronic Industry & Manufacturing · November 20, 2018 
SKR Reisen Tourism & Leisure · November 20, 2018 
Stadt Viersen Media & Institutions · November 20, 2018